The backbone of the healthcare system is communication — between patients and their doctors, among healthcare teams, and even between practices and third-party providers like pharmacies, labs, and insurance companies.
But healthcare communication today is broken. It’s disconnected, siloed, antiquated, and highly inefficient… we’re trying to fix that.
Klara’s mission is to transform communication in healthcare, so every patient can receive great care.
We believe that the future of healthcare will be amazing. It will be patient-centric and truly connected — so medical teams can work together easily, information can be shared between people and systems seamlessly, and patients can always get the high-quality care that everyone deserves.
Our mission is big, and our team is still growing. And that’s where you come in.
Having recently joined the ModMed family, we are well funded and growing quickly, with plenty of interesting challenges to tackle and foundations to build. It’s an entrepreneurial environment filled with opportunities for personal growth, where there is no shortage of projects to own or game-changing ideas to suggest. We are autonomous, data-driven, humble, and transparent. We have a healthy irreverence for the status quo and a relentless passion for making our users’ lives better. And we believe the power of a talented team can accomplish anything — even revolutionizing healthcare.
About the Role:
The Customer Success Manager is an essential part to ensuring our customers onboard successfully, adopt fully, renew as well as grow their investment with Klara. You will work with clients who have just purchased Klara to ensure they’re able to see value quickly and efficiently.
Klara GmbH – EU Applicant Privacy Notice (GDPR)
Klara GmbH (“Klara”) has prepared this Applicant Privacy Notice (the “Notice”) to provide notice to prospective employees, temporary staff, interns, contractors and consultants located in the EU or who are applying for prospective employment by Klara GmbH (“Applicants”).
This Notice may be modified periodically, and the date of last revision will be included above.
This Notice applies to all Applicants whose personal data falls within the scope of data protection laws (“you” or “your”, as applicable). This Notice describes how we process your data when undertaken by or on behalf of:
in each case regardless of the location where it is received, developed, stored and accessed. This includes information that is physical, electronic, processed and stored by Klara-managed processing facilities as well as vendor and cloud-based service providers.
Klara collects, processes, and uses the following categories of personal data about you in the context of your employment relationship with Klara:
Certain categories of personal data may be considered to be sensitive data or protected data under data protection law (“Sensitive Data”). The categories of Sensitive Data that Klara processes include your nationality and gender identity (if you provide it).
Please ensure that all personal data provided does not violate the privacy rights, publicity rights, copyrights, contract rights, intellectual property rights, or any other rights of any person, and that you are duly authorized to disclose the personal data of such other persons, if requested to do so.
Where applicable, we indicate whether and why you must provide us with personal data, as well as the consequences of failing to do so. If you do not provide personal data when requested, we may not be able to process your application and comply with our reporting obligations and applicable laws.
We typically receive personal data directly from you, for example when you provide personal data as part of your application, or as contained in your cover letter, resume and/or CV. In addition, where required or authorized under applicable law, Klara may obtain personal data from third parties, such as former employers, educational institutions, government agencies and background check providers.
Klara may seek personal data from such third parties in connection with:
Klara uses your personal data for the following purposes:
Human Resources (HR) Operations:
Legal and Compliance:
Klara only processes your personal data for the above purposes when we have a legal basis, including when:
In addition, Klara only processes your Sensitive Data when we have a legal basis, including when:
Klara processes personal data of Applicants only for the purposes described in this section, unless Klara is required or permitted by law to process the personal data for another purpose.
Klara does not engage in what is known as “automated decision making,” which involves making decisions with legal or similarly significant effects solely based on automated processing of personal data.
Klara only discloses personal data for the purposes described in this Notice to the recipients described in this section.
We share personal data with:
We also share personal data with service providers who perform services on our behalf and in relation to the purposes described in this Notice:
These third parties are contractually (i) required to protect the personal data they receive from us with adequate safeguards and security measures and (ii) prohibited from processing personal data for any purpose other than to perform the services as instructed by Klara.
In addition, Klara may disclose personal data to other recipients to fulfill a legitimate business purpose and:
Klara may transfer personal data to recipients outside of the EU and Switzerland, including to our affiliates and our vendors and service providers located in countries around the world. In accordance with EU data protection laws, we have implemented relevant safeguards to protect personal data, such as the EU Commission’s standard contractual clauses for the transfer of personal data to third countries when transferring personal data to the United States. Further information on the relevant safeguards can be obtained by contacting Klara per the “Contact Us” section below.
If you are in the EU, then unless otherwise indicated, Klara is the entity responsible, or “data controller”, for the processing of personal data in this Notice. In the EU, you have the following rights, subject to applicable law:
Right of access: You have the right to access your personal data and request a copy of it. Klara may choose to limit the right to access where: the disclosure would violate the rights of other Applicants; it relates to an ongoing investigation of wrongdoing and disclosure could compromise the investigation; or Klara is otherwise authorized or required to limit or deny such access by applicable law.
Right to rectification: You have the right to obtain rectification of your personal data that is inaccurate or incomplete.
Right to object: You may object to certain types of processing of your personal data. We will reasonably accommodate such objections, as appropriate, and if granted, Klara will no longer process your personal data unless we have compelling legitimate and lawful grounds to do so. We will not subject Applicants to any disciplinary action for objecting to the processing of personal data.
Right to deletion: You may ask us to delete your personal data in specific cases such as if: we no longer need that information; you withdraw your consent to the processing and we do not have any other legal ground for the processing; your personal data has been processed unlawfully; or deletion is required by law.
Right to restriction: You may request that we limit the way in which we process your personal data where you contest the accuracy of your personal data; the processing is unlawful and you don’t want your personal data deleted; we no longer need your personal data for the processing, but you request that we retain it in anticipation of a potential legal claim; or you objected to the processing and we are reviewing whether we have an overriding interest to keep processing the personal data.
Right to data portability: You may also have the right to data portability, which means the ability to easily transfer your personal data to another company, when you provided your personal data directly to us, and where the processing is based on your consent or is necessary for the performance of a contract.
Right to lodge a complaint: You have the right to lodge a complaint with the data protection authority.
If you would like to exercise these rights or lodge a complaint, please contact us as specified in the “Contact Us” section below. In your request, please make clear what personal data you would like to have changed, whether you would like to have the personal data that you have provided to us suppressed from our database, or what other limitations you would like to put on our use of the personal data that you have provided to us. To protect your privacy, we may need to verify your identity before implementing a request.
Please note that these rights may be limited in some circumstances by local law. Also, we may need to retain certain information for recordkeeping or legal compliance purposes or to continue to perform our obligations under the employment relationship.
Unless otherwise provided by applicable law, your personal data is retained for the periods set out below:
Note that we generally retain employment-related personal data for as long as necessary to carry out the processing purposes in the Notice or in order to comply with our legal requirements.
Klara maintains appropriate administrative, technical and physical safeguards to protect personal data against the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed.
Klara is the entity responsible or “data controller” for the processing of personal data described in this Notice.
For any questions regarding our privacy practices or for more information about this Notice, please contact us via email at Privacy@Klara.com (Attn: Privacy Officer), via phone at 1-866-799-2146 (to be directed to the Privacy Officer) or in writing to:
4850 T-Rex Avenue, Suite 200
Boca Raton, Florida 33431
Attention: Privacy Officer
For applicants based in Germany, please contact us at:
Attention: Privacy Officer