Success Stories

How Biltmore Restorative Improved Communication to Boost Patient Satisfaction

Biltmore Restorative had solutions in place to handle patient communications, but when Katie Nagel took on her role as the Patient Care Coordinator, she knew there must be a better way to keep in touch with Biltmore’s patients.
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Aesthetics and hormone therapy
🧑
4 providers
Ashville, NC
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Biltmore’s problems

  • Lengthy, unsecure emails to patients were not an effective way to communicate with patients
  • Hours spent playing phone tag
  • No solution to deliver after-care instructions to patients

Solutions by Klara

  • Klara was the solution to Biltmore’s inefficiency, patient engagement, and patient care
  • Klara provided a centralized communication platform
  • Over 90% of Biltmore’s patients have adopted Klara

We use Klara for almost everything. It just makes life so much easier!

Katie Nagel, Patient Care Coordinator

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