Success Stories

Spine & Pain Institute of NY uses Klara to improve efficiency and patient satisfaction

Spine & Pain Institute of New York is a busy pain management practice. With Klara, patients can more easily get in touch with their providers, the practice has enough time to provide quality care to every patient, and they’ve been able to grow more efficiently.
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Pain management practice
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12 practitioners
New York
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Spine & Pain’s problems

  • Phones were overloaded during the day
  • The phone system frequently dropped calls
  • Patients experienced long hold times, sometimes 20-30 minutes or even an hour
  • Patients were frustrated that they couldn’t get their questions asked or answered in a timely manner

Solutions by Klara

  • Patients can easily get in touch with their providers
  • Improved patient-doctor relationship
  • Klara has freed up time for practice staff to focus on other tasks, like getting back to patients quickly and promptly addressing their concerns
  • They can provide quality and more personalized care to more patients

Klara gives patients greater ability to reach us. It’s improved patient interaction and really helped with patient communication.

Kenneth B. Chapman, MD

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What’s next?

Claim your free 30 minute consultation with one of our practice specialists today to take a deep dive into your patient communication.