Klara does not recommend sending sensitive information, including PHI, through SMS text messaging. SMS text messages are not encrypted and may be accessible by third parties. When providers send messages to patients through the Klara platform, the patient receives an SMS message that contains a link to Klara’s secure platform, where the contents of the message are encrypted. Sensitive information is not included in the SMS message from Klara providers to patients. Patients may send SMS text messages directly to the provider, and patients are free to include any content, but Klara recommends that patients use mobile messaging within the Klara platform to communicate sensitive information with providers.

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