Assign incoming requests to individuals or teams to make certain the right person responds. Questions get answered faster when everyone has a clear understanding of who is responsible for the next step.
Add internal notes to explain tasks, document decisions, or discuss patient requests with teammates before replying. Internal communication lives within the patient conversation, so all the context you need is already there. No sticky notes, emails, or phone calls required.
With shared inboxes, multiple team members can respond to questions or pick up tasks that are relevant to their specific team. Individual staff members don’t get overwhelmed and patients are always taken care of.
Send patients a link to easily book an appointment right from their phones at their convenience. Klara syncs instantly with your EHR or PM system to show real-time availability based on provider and location.
Enable team members to collaborate with other providers and pharmacies who are involved in the patient’s care. Streamline document transfers and discussion needed for prior authorizations, referrals, and consults. Keep all communication in one place and include the patient for visibility.
Digitize your forms so patients can complete them using their own devices. Requests are delivered by text to ensure patients actually see the message and sign the forms quickly—no login or password to get in the way.
Provide your patients with a simple and fast way to submit their insurance cards and other documents in advance of the appointment. This gives you plenty of time to avoid eligibility verification issues before it’s too late.
Gain full visibility into your communication workflows so you can fix any gaps preventing you from delivering the best patient experience possible. With the click of a button, view your average staff response time, patient adoption, video visit frequency, appointment reminder performance, and more.
Ryan Buffington, Buffington Family Medicine