Privia Care Partner Forest Lane Pediatrics Saves Hours Each Day
In pediatrics, parents want to reach someone right away to help their sick child. Klara allows these parents to send us photos, fill out forms and communicate faster than being on hold or waiting for a voicemail to be returned.
ranking “amazing”
voicemails transcribed²
- Nursing staff inefficiencies
- Patients needed same-day appointments and quick replies
- Staff was staying afterhours to return voicemails
Results
- The nursing staff’s efficiency was improved by Klara’s ability to collect forms digitally as well as send pictures to and from patients and guardians
- Front desk staff is able to reply with appointment availability via real-time chat message instead of having to play phone tag and return voicemails
- Staff can now leave the office on time and work ina less stressful environment
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