Is Call Chaos taking over your practice?

Time to reclaim control

Missed calls, phone tag and frustrated patients. Push back on Call Chaos with multichannel patient communication that can untangle your phone lines and automate your workflows. Welcome to the peaceful practice.

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65
M+
messages

sent via Klara in 2022

High call volume

Reduce call volume

High call volume isn’t just an inconvenience. It could lead to:

  • Overworked staff and increased risk of errors
  • Frustrated patients unable to connect
  • Communication bottlenecks that slow down operations

Klara helps reduce Call Chaos by giving patients multiple ways to reach you — secure messaging, web chat or phone — so your team can focus on care, not calls.

Since implementing Klara, the most significant time-saving aspect has been decreasing wait times of incoming scheduling calls to our front desk staff by more than one minute per phone call. We’ve also seen a 32% reduction in the scheduling call volume.

Ann Baker, COO, Fort Wayne Dermatology Consultants

Phone tag & voicemails

Close the voicemail loop with automation

Phone tag creates inefficiencies that impact staff and patients and may lead to:

  • Delayed care and disrupted scheduling
  • Staff staying after hours to return voicemails
  • Frustrated patients and decreased satisfaction

Klara’s automated workflows can help reduce phone tag with automated reminders and no-show follow-ups. Plus, voicemails are transcribed and stored in a single thread, keeping all patient communication organized.

2.3
+
million appointments

were confirmed via Klara in 20221

Klara has helped us reduce our inbound call volume by about 1,000 calls per week. It’s much more efficient to forward a Klara message to a team member for review rather than forwarding it to a voicemail, and then playing phone tag.

Guido Piquet, MBA, COE, Chief Operating Officer, Mann Eye Institute

89
%
of patients

choose to text vs. remaining on the phone when prompted1

Long hold times

Turn down the on-hold music

Long hold times can create frustration and inefficiencies and may result in:

  • Reduced patient satisfaction and trust
  • Overburdened front desk staff struggling to keep up
  • Lost revenue from abandoned calls and no-shows

Reduce the risk of call abandonment with the help of Klara’s phone integrations, web chat, text-based communication, and automated reminders and follow-ups — so no patient slips through the cracks.

Klara provides the ability to text your doctor and easily make an appointment versus waiting on the phone in a queue for 10 minutes. Klara gives you back your time, which is priceless.

Harish Iyer, MD, Capital Digestive Care

Call abandonment

Say goodbye to call abandonment

When patients hang up instead of waiting on hold, your practice risks:

  • Lost revenue from unbooked appointments
  • Declining patient trust and retention
  • Overworked staff dealing with repeat calls

Reduce the risk of call abandonment with the help of Klara’s phone integrations, web chat, text-based communication, and automated reminders and follow-ups — so no patient slips through the cracks.

84
%
utilization rate

compared to 57% for patient portals3

Patients can text us to schedule appointments, and our nurses can easily message back so the patient doesn’t have to call the office. It allows a great workflow in our office, and our patients appreciate the convenience.

Kallie Burgardt, Practice Administrator, Salina Ortho

Kick Call Chaos to the curb

A peaceful practice is within reach. Discover how Klara can help you clear up phone lines and automate workflows.

Book a consultation