Missed calls, phone tag and frustrated patients. Push back on Call Chaos with multichannel patient communication that can untangle your phone lines and automate your workflows. Welcome to the peaceful practice.
sent via Klara in 2022
High call volume isn’t just an inconvenience. It could lead to:
Klara helps reduce Call Chaos by giving patients multiple ways to reach you — secure messaging, web chat or phone — so your team can focus on care, not calls.
Since implementing Klara, the most significant time-saving aspect has been decreasing wait times of incoming scheduling calls to our front desk staff by more than one minute per phone call. We’ve also seen a 32% reduction in the scheduling call volume.
Phone tag creates inefficiencies that impact staff and patients and may lead to:
Klara’s automated workflows can help reduce phone tag with automated reminders and no-show follow-ups. Plus, voicemails are transcribed and stored in a single thread, keeping all patient communication organized.
were confirmed via Klara in 20221
Klara has helped us reduce our inbound call volume by about 1,000 calls per week. It’s much more efficient to forward a Klara message to a team member for review rather than forwarding it to a voicemail, and then playing phone tag.
choose to text vs. remaining on the phone when prompted1
Long hold times can create frustration and inefficiencies and may result in:
Reduce the risk of call abandonment with the help of Klara’s phone integrations, web chat, text-based communication, and automated reminders and follow-ups — so no patient slips through the cracks.
Klara provides the ability to text your doctor and easily make an appointment versus waiting on the phone in a queue for 10 minutes. Klara gives you back your time, which is priceless.
When patients hang up instead of waiting on hold, your practice risks:
Reduce the risk of call abandonment with the help of Klara’s phone integrations, web chat, text-based communication, and automated reminders and follow-ups — so no patient slips through the cracks.
compared to 57% for patient portals3
Patients can text us to schedule appointments, and our nurses can easily message back so the patient doesn’t have to call the office. It allows a great workflow in our office, and our patients appreciate the convenience.
A peaceful practice is within reach. Discover how Klara can help you clear up phone lines and automate workflows.
