Metropolis Dermatology Streamlines Workflows and Decreases No-Shows by 80%
Founded in 2019 by Dr. James Wang, Metropolis Dermatology has grown from 3 to 12 providers across three Los Angeles locations. In 2021, they adopted Klara® to improve how they engaged with patients while also streamlining workflows as the practice was scaling. Since implementing Klara, the practice reports, they have digitized their patient journey and freed up staff resources.1
Klara is the center of our patient communication. Having customized templates for messages and reminders saves our team hours of time daily. Our patients appreciate the convenience of the multichannel communication options they have to connect with our team.
patient NPS, ranking “great”²
appointments scheduled in Klara²
Goals
- Communicate with patients quickly on a large scale
- Reduce high number of no-shows on Mondays
- Spend less time calling patients with appointment reminders
Results
- Sent mass communications in minutes using broadcast
- Decreased no-shows on Mondays by 80% with automated text reminders
- Saved hours daily by automating appointment communication
1 Results may vary depending on medical practice size, product usage and other variables.
2 From June 2021, when Metropolis Dermatology became a customer of Klara, through June 2023
Check our latest case studies
Fort Wayne Dermatology elevates patient care and efficiency with Klara
Fort Wayne Dermatology improves patient communication and reduces call volume by implementing Klara.
Transforming Patient Engagement by Embracing Two-Way Messaging
Learn how one practice implemented a two-way patient communication and messaging solution that resulted in fewer voicemails and quicker patient communication.
VitalSkin Dermatology Supports Patients In Era of Rapid Growth
Learn how VitalSkin Dermatology used Klara tools like self-scheduling and two-way messaging to increase patient access to providers across multiple locations.