In 2016, Nielsen Strategic Health Perspectives surveyed 30,007 U.S. consumers and 626 physicians. It is the second annual survey that Council of Accountable Physician Practices (CAPP)sponsored to monitor the progress of meaningful healthcare delivery reform and the movement toward accountability.
“This survey is evidence of the failure of American health care to provide coordinated, technologically enabled, high-quality health care to the majority of people,” said Robert Pearl, M.D., Chairman of CAPP, and CEO of The Permanente Medical Groupand the Mid-Atlantic Permanente Medical Group.
The survey measured the value of experiences with accountable care: care team coordination, prevention, 24/7 access, evidence-based medicine, and patient and physician access to and use of robust information technology.
The leaders of the CAPP, a coalition of leading integrated multi-specialty medical groups and health systems across the U.S. have long been committed to accountable, physician-led, patient-centered care. CAPP Executive Director Laura Fegraus said, “Our survey found that while it is encouraging that the use of care teams and care coordination seem to be increasing, access and the effective use of technology still need improvement, and tactics that help to prevent illness are still woefully ineffective.”
With this we find that technology integration needs to be two-fold to be effective: technology needs to be useful and user-friendly (unlike traditional EMR/EHR systems or patient portals), and it must solve the problem of interoperability.
Klara is fixing the American healthcare system through communication. No portals, no downloading bulky technology: user-friendly design and collaboration capabilities. Klara is looking at healthcare technology like consumer technology. At the end of the day, we aren't patients and doctors, we are people. And people need technology that works with their everyday lifestyles.