OB/GYN Associates of Erie Boosts Patient Engagement and Collaboration
OB/GYN Associates of Erie is a 35-provider OB/GYN practice spanning 5 locations across the greater Erie, Pennsylvania, area, including Northeast Ohio and Western New York. The practice was looking for a patient communication tool that allowed patient-initiated messaging, and that staff would be able to utilize for clinical results and notifications. With the help of Klara, theyโve been able to provide their patients with a way to receive notifications about lab results and communicate in a discrete way without having to remember log-in credentials.
Our patients love being able to have discrete conversations with our staff via Klara, without having to find a private area to talk during the day.
ranking โabove averageโ
total messages sentยน
Problems
- Lack of usage with previous messaging solution
- Patients wanted to initiate conversations more easily
- Clinical staff needed a way to communicate lab results quickly with patients
Results
- Seamless communication for patients and staff, in one place
- Patients are able to communicate with staff discreetly, without having to find a private place to take a phone call
- Medical staff can now share lab results quickly and easily with patientsยฒ, which they love
1 From November 2021, when OB/GYN Associates of Erie became a customer of Klara, through April 2023
2 Results may vary depending on medical practice size, product usage and other variables.
Check our latest case studies
Forest Lane Pediatrics Saves Hours Each Day
Learn how centralizing communications with Klara helped Forest Lane Pediatricsโ staff leave the office on time and work in a less stressful environment.
Center for Complex Neurology Overcomes Staffing Shortages
Learn how a three-provider practice with limited resources uses Klara to effectively communicate with patients quickly and easily.
Metropolis Dermatology Decreases No-Show Rates
Learn how Metropolis Dermatology automated appointment communications with Klara to free up staff resources and decrease their no-show rates. Index this case st