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The Patient-Centric Practice: Harnessing Patient Insights to Attract & Retain Patients

The Patient-Centric Practice: Harnessing Patient Insights to Attract & Retain Patients
The Patient-Centric Practice: Harnessing Patient Insights to Attract & Retain Patients

Jamie Mallinger, General Manager, Klara

Brooke Rohde, Senior Product Marketing Manager, Klara

In Klara’s exclusive report, “What Patients Really Think,” it was found that 73% of patients say they keep a “mental scorecard” of all the things they like and dislike about a new doctor’s office. So how can your practice deliver the experience your patients are looking for?

In this 60-minute webinar with athenahealth, we dive into findings like these and look at the different stages of a patient's interactions with a doctor’s office, taking inventory of consumer perceptions and behaviors and what these may say about how patients view your practice. 

In the webinar, you’ll learn: 

  • How to streamline the patient experience across the entire healthcare journey — from attracting patients to building long-lasting relationships
  • Which digital tools patients may prefer
  • How Klara’s interface with athenahealth can help you improve the patient experience and staff efficiency

Can’t attend live? Register anyway! We’ll send out the recording and other resources to all registrants after the webinar.

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