The Patient-Centric Practice: Harnessing Patient Insights to Attract & Retain Patients

In Klara’s exclusive report, “What Patients Really Think,” it was found that 73% of patients say they keep a “mental scorecard” of all the things they like and dislike about a new doctor’s office. So how can your practice deliver the experience your patients are looking for?

In this 60-minute webinar with athenahealth, we dive into findings like these and look at the different stages of a patient's interactions with a doctor’s office, taking inventory of consumer perceptions and behaviors and what these may say about how patients view your practice. 

In the webinar, you’ll learn: 

• How to streamline the patient experience across the entire healthcare journey — from attracting patients to building long-lasting relationships
• Which digital tools patients may prefer
• How Klara’s interface with athenahealth can help you improve the patient experience and staff efficiency