Your Patient Has Something to Say! Are You Listening?

The delivery of care you offer today can help shape your practice tomorrow.

In this 60-minute webinar, we’ll dive into the experience of receiving care from the viewpoint of a prospective patient. We’ll observe every aspect and level of the care delivery process, from the patient’s initial impression of the facility’s curb appeal to the nuances of communication during the visit, all the way to the follow-up and claims processing. 

This comprehensive review will provide insight into how a patient truly perceives their interactions with your practice, examining the entire care journey from start to finish. Plus, we’ll provide tips to help improve your practice’s delivery of communication and engagement throughout.

In the webinar, you’ll learn:

• How to be more aware of your patients’ experience, needs, standards and ethics
• How to get patients more actively engaged in their own care
• How to embed traditional patient-centered processes with newer technological advances
• Ways to listen to your patients to create a more balanced relationship between them and your physicians