Does Your Medical Practice Need a Call Center?

Managing patient phone calls is a constant challenge for healthcare practices and physician groups, particularly for larger medical practices experiencing a high volume of patient calls for lab results, prescription refills, appointment scheduling, and more. If your staff is struggling to manage the call volume at your practice, you may want to consider adding a call center to assist or supplement the handling of your patient communication.

In this white paper, we take a deep dive into different types of call centers and the considerations that medical practices should take when deciding whether or not to implement a call center. Plus, we’ll take a look at best practices for structuring and implementing a call center and discuss how to take the patient experience to the next level with other communication technology.