Medical Group Management Association (MGMA) discovered that nearly 80 percent of the practices they identified as “better-performing” used patient satisfaction surveys. Providing customer satisfaction surveys is typical in all fields (think about the last time your phone company helped you solve a problem), it’s important for physicians to think like business owners in discovering ways to better serve the customer - your patient base. We care about solving problems effectively, that is why we’ve rounded up some best practice knowledge on creating and distributing these important pieces in your practice’s operations. Without further adue:
While you are more than welcome to get started creating or revising your own patient satisfaction surveys, we at Klara believe in working smarter not harder. So to make your life easier we’ve also listed sample survey template resources for you from the Agency for Healthcare Research and Quality.
Template: Consumer Assessment of Healthcare Providers and Systems (CAHPS®). The CAHPS surveys ask consumers and patients to report on and evaluate their experiences with health care.
The following links include:
Compare Clinician & Group Survey Data
Using Clinician & Group Survey results submitted by survey sponsors around the country, the CAHPS Database reports aggregated data that you can use to—
Improve Patients' Experiences with Doctors' Offices
You can use the results of a Clinician & Group Survey to identify opportunities for improvement and track progress towards goals. Resources available to inform and support the improvement process include the CAHPS Ambulatory Care Improvement Guide, recorded Webcasts, presentations, and case studies.
Report Clinician & Group Survey Scores to Consumers
The results of a Clinician & Group Survey can be shared with consumers as well as physician practices, medical groups, health plans, and other audiences. You can report—
Available resources include guidance on reporting CAHPS scores to consumers, presentations, and examples of consumer-oriented reports.
One step for practice management, one giant leap for your peace of mind.