Success Stories

Spring Street Dermatology uses Klara to reduce overhead costs and boost efficiency

Spring Street needed a solution to centralize their communications, while providing patients with an exceptional experience without overloading their nimble staff.

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Medical and cosmetic dermatology

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10 providers

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Manhattan, NY

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Spring Street’s Challenges

Staff couldn’t keep up with patient demands because of inefficient internal workflows
Staff burnout meant patients weren’t getting responses for more than 24 hours
Wasted resources

Solutions by Klara

Unified communications across both locations help staff keep on top of things
Decrease in response time by 97%
Halved administrative staffing needs

Before Klara, it was impossible for someone to get full customer service at the front desk and on the phone.

Ercan Akturk, Administrative Manager at Spring Street Dermatology

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