Conquering the Phone: How Hetland ENT Manages Call Volume with Secure Messaging
For growing practices, an influx of inbound and outbound phone calls can be a major source of frustration for staff members who have limited time to spare. In addition, poor communication can be a top driver for patient complaints and ultimately whether or not a patient chooses to do business with a medical practice.
In this 45-minute webinar, Simon Lorenz, PhD, co-founder and co-CEO of Klara will talk with Stefanie Parker, Director at Hetland ENT, and discuss how the practice uses Klara to save time and money by transforming phone calls into secure text messages — all while increasing revenue through new patient acquisition and reducing no-shows.
What you’ll learn
- How secure, two-way messaging provides convenient communication patients demand
- How automating your practice’s patient engagement can streamline staff workflows and save up to three hours a day per staff member
- How Klara’s end-to-end patient engagement platform eliminates communication barriers, increases patient accessibility and boosts revenue growth
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