The COVID-19 pandemic has ushered in a new gold standard in how medical practices operate.
In the aftermath of shutdowns, increased telemedicine adoption, and contactless care strategies, patients and medical staff alike have become accustomed to more streamlined — and more convenient — intake and follow-up processes that happen digitally before and after their in-person or video visits.
These days, more and more practices are collecting consent forms, insurance information, patient satisfaction surveys, and other relevant documentation through automated text messaging. But what about payments?
Despite more than 60% of patient payments being made online, credit card information continues to be collected over the phone and during in-office visits. Not only does this cause longer patient wait times, but it also adds more work for staff and leads to higher outstanding balances.
And in the case that practices already use a digital payments solution, patients are directed to yet another place to log in, download an app, or create an account. Also, most payment experiences can be perceived as clunky and inconvenient. Poor patient experiences as well as siloed and fragmented patient engagement result in lower adoption, fewer credit cards on file, and more outstanding balances.
Fortunately, there is now an easier, more convenient, and more streamlined way to collect payments and credit card details digitally: Klara’s brand-new interface with modmed® Pay. Here’s how it works:
Klara has been helping many users of Modernizing Medicine (and other EHRs) to more efficiently communicate with their patients and streamline workflows associated with intake, appointment reminders, follow-up and more. Due to Klara’s ease of use and unrivaled 85% patient adoption, Klara already meets patients where they are, and these workflows simply work.
Now, users who are customers of both modmed® Practice Management and modmed® Pay can leverage Klara’s messaging platform to simplify patient billing in one place. Klara’s interface with modmed® Pay will allow you to:
Klara’s interface with modmed® Pay is a game-changer for medical practices. Here’s why:
Klara’s interface with modmed® Pay is available to any Modernizing Medicine customers using both modmed® Practice Management and modmed® Pay. If you’re one of them, or if you’d like to be one of them, contact your Klara Account Manager or sign up for Klara today! We will get you started in no time and help you activate modmed® Pay if you are not yet using it.
Stay tuned for more updates from Klara as we are already working on the next set of payments features to bring better patient experiences to you and your practice.